To create or edit Groups at any other time. Follow these instructions: Open the Ring app. Tap the device you wish to add to a Group; Tap the Gear icon in the upper right hand side of the screen. Tap Device Settings. Tap Assign to New Group. Name your new Group. Adding a device to a Group. MIVOICE BUSINESS 7.0 – JUNE 2014 PB20140012 Consolidated Ring Groups The creation of“Enhanced Ring Groups”allows more flexible definition of the members in the group, the “hunting”or ringing algorithm, the queuing behavior, the overflow definition and destination as well as post call handling.

Contents

Introduction

Call Pickup and Group Call Pickup are features that allow a user to answer an incoming call that rings on a telephone other than the user’s own. This document explains how to configure and use the Call Pickup and Group Call Pickup features.

If you would like to see more information on this subject, go to www.cisco.com and search on Call Pickup and Group Call Pickup Configuration.

Symptoms

The following list of possible symptoms might be encountered when you configure Call Pickup and Group Call Pickup:

• Call Pickup fails when ringing line list member. Refer to Cisco bug ID CSCsb12946 (registered customers only) and to In Cisco CallManager 4.x, call pickup or group pickup does not pick up calls from members of a line group.

• Intermittently Call Pickup of External/PSTN Calls fail. Refer to Cisco bug ID CSCsb01536 (registered customers only) .

• After hitting the Pickup or Group Pickup Softkey and entering the group #, the IP phone will go back Onhook and will not ring back. Delete and recreate the Call Pickup Group.

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• Call Pickup fails intermittently. Refer to Cisco bug ID CSCsa66224 (registered customers only) .

• Call Pickup fails on Hunt List. Refer to Cisco bug ID CSCsb42763 (registered customers only) .

• Call pickup groups stop working CUCM 8.x. Refer to Cisco bug ID CSCtl86234 (registered customers only) .

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

The information in this document is based on Cisco CallManager Releases 3.x later.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Call Pickup and Group Call Pickup Configuration (Cisco CallManager 3.3)

Call Pickup and Group Call Pickup are optional features configured by a system administrator.

Follow these steps to configure Call Pickup and Group Call Pickup from the Cisco CallManager Administration page:

1. Choose Feature > Call Pickup.

2. Enter the Directory Number (DN) you prefer to use for your pickup group and assign it to a Partition, if required. This DN must be unique (not used by any other device) so that Cisco CallManager can emulate that DN when it does a pickup.

3. Click Insert.

4. Repeat Steps 2 and 3 to create as many pickup groups as required for your organization.

5. Navigate to the DN (line) on an IP phone on which you want a user to be able to perform Call Pickup, and select the pickup group that you want this line to use. (In this case, 2000 has been selected.)

   Note: If a line does not have a Call Pickup group associated with it, it can not be used for Call Pickup or Group Call Pickup.

Call Pickup and Group Call Pickup Configuration (Cisco CallManager 4.0)

Call Pickup and Group Call Pickup are optional features configured by a system administrator.

Follow these steps to configure Call Pickup and Group Call Pickup from the Cisco CallManager Administration page:

1. Choose Feature > Call Pickup.

2. Click Add a New Call Pickup Number.

3. Enter the DN you prefer to use for your pickup group and assign it to a Partition, if required. This DN must be unique (not used by any other device) so that Cisco CallManager can emulate that DN when a pickup is done. You may also add a Description for this Call Pickup group.

4. Click Insert.

5. Repeat Steps 2 through 4 to create as many pickup groups as required for your organization.

6. Navigate to the DN (line) on an IP phone on which you want a user to be able to perform Call Pickup, and select the pickup group that you want this line to use. (In this case, 2000 has been selected.)

   Note: If a line does not have a Call Pickup group associated with it, it can not be used for Call Pickup or Group Call Pickup.

Call Pickup and Group Call Pickup Configuration (Cisco CallManager 4.1)

Call Pickup and Group Call Pickup are optional features configured by a system administrator.

For CallManager 4.1 the configuration screens are a little different. Follow these steps to configure Call Pickup and Group Call Pickup from the Cisco CallManager Administration page:

1. Choose Feature > Call Pickup.

2. Click Add a New Call Pickup Number.

3. Enter the Pickup Group name that will be using Call Pickup. This will be assigned later on to the individual DNs. You also need to enter the Pickup Group Number and Route Partition.

   Note: You can also add other Pickup Numbers to this Group: find them and click Add to Pickup Group.

4. Click Insert.

   Now you must associate the Call Pickup group to the IP Phones DNs.

5. Navigate to the DN (line) on an IP phone on which you want a user to be able to perform Call Pickup, and select the Call Pickup Group that you want this line to use. (In this case, EngineeringCallPickUp has been selected.)

Example Scenarios

How to Pick Up Calls Within Your Own Group

Call Pickup allows you to pick up incoming calls within your own group. In this case, a group is any organization of Cisco IP Phone extensions, as defined by your system administrator.

When an incoming call is received on an extension that belongs to the same group as that of your Cisco IP phone, follow these steps to answer that call:

1. Go off-hook on any line that has a Call Pickup group associated with it.

2. Press the More softkey and then the Pickup softkey.

3. Press the Answer softkey.

How to Pick Up Calls that Belong to Another Group

Group Call Pickup allows you to answer incoming calls that ring on a Cisco IP phone that belongs to a pickup group other than your own. To use this feature you must know the pickup group number to which the ringing phone belongs.

When an incoming call is received on an extension that belongs to a different group than that of your IP phone, follow these steps to answer that call:

1. Go off-hook on any available line appearance.

2. Press the More softkey and then the GPickup softkey.

3. Dial the Group Call Pickup number.

4. Press the Answer softkey.

Related Information

Simple task to set up how many rings it will take before call forwarding or voice mail answers on the Mitel 3300.

2 Steps total

Step 1: Class of Service Number

System Properties>System Feature Settings>Class of Service Options
Here you can find the “Class of Service Number” that is associated with number. (for this location we are using COS#41.)
Then under the General Tab>Call Forwarding/Rerouting>Call Forward No Answer Time
change the time to the amount of seconds you would like to wait until it goes to Call Fwd.
Note: average ring time is 4 seconds. 1 second of Ring 3 seconds of silence. So if you want to wait 6 rings before call forwarding or VM to answer 6X4=24 seconds.

Step 2: Apply Class of Service Number

User and Devices>Group Programming>Hunt Groups
Select the Hunt Group that you would like to apply this change on
Change:
• Class of Service – Day
• Class of Service – Night1
• Class of Service – Night2
To the Class of Service number that you are using now.

test out your changes and make sure they are working.

2 Comments

• Habanero
  Scott Manning Jul 10, 2014 at 10:04am

  Thank you for the share, I will check this shortly.

• Pimiento
  spicehead-xJessex Feb 13, 2019 at 04:45pm

  Hello, I apologize if there is a better thread for this post or question but I would like to ask something similar. I have a user who has her phone call fwd set to her cell phone and says that it only rings her cell 1 time before the voicemail kicks in. How can I adjust that amount of rings?